The SHEILA Framework: Informing Institutional Strategies and Policy Processes of Learning Analytics


  • Yi-Shan Tsai The University of Edinburgh
  • Pedro Manuel Moreno-Marcos Universidad Carlos III de Madrid
  • Ioana Jivet Open Universiteit
  • Maren Scheffel Open Universiteit
  • Kairit Tammets Tallinn University
  • Kaire Kollom Tallinn University
  • Dragan Gašević Monash University



Learning analytics, policy, higher education, strategy, ROMA model


This paper introduces a learning analytics policy and strategy framework developed by a cross-European research project team — SHEILA (Supporting Higher Education to Integrate Learning Analytics), based on interviews with 78 senior managers from 51 European higher education institutions across 16 countries. The framework was developed adapting the RAPID Outcome Mapping Approach (ROMA), which is designed to develop effective strategies and evidence-based policy in complex environments. This paper presents four case studies to illustrate the development process of the SHEILA framework and how it can be used iteratively to inform strategic planning and policy processes in real world environments, particularly for large-scale implementation in higher education contexts. To this end, the selected cases were analyzed at two stages, each a year apart, to investigate the progression of adoption approaches that were followed to solve existing challenges, and identify new challenges that could be addressed by following the SHEILA framework.

Author Biographies

Yi-Shan Tsai, The University of Edinburgh

School of Informatics & Centre for Research in Digital Education, the Moray House School of Education

Pedro Manuel Moreno-Marcos, Universidad Carlos III de Madrid

Department of Telematic Engineering

Ioana Jivet, Open Universiteit

Welten Institute

Maren Scheffel, Open Universiteit

Welten Institute

Kairit Tammets, Tallinn University

School of Digital Technologies

Kaire Kollom, Tallinn University

School of Educational Sciences

Dragan Gašević, Monash University

Faculty of Education




How to Cite

Tsai, Y.-S., Moreno-Marcos, P. M., Jivet, I., Scheffel, M., Tammets, K., Kollom, K., & Gašević, D. (2018). The SHEILA Framework: Informing Institutional Strategies and Policy Processes of Learning Analytics. Journal of Learning Analytics, 5(3), 5–20.

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